On-Site Maintenance
A service contract from Multicard offers total support from beginning to end. We offer support services from maintenance to complete professional services with factory-trained and certified technicians so you never need to worry about your system. We have over 300 years of collective experience in the identification and security industry, with product specialists and system engineers trained to ensure your system gets back up and running.
On-Site Installation & Training
We offer complete on-site product and system installation for hardware, software and integrated components. We will unpack and setup individual components and then handle all integration services for connecting to your databases, software and other applications as needed. We will also do a thorough test of the complete system to make sure that everything is up and running properly.
Technical Support
Our technical support includes both telephone and email support for most typical issues resulting from user error, installation problems or faulty equipment, but also includes optional on-site maintenance when the situation dictates it as the most efficient solution or when a maintenance agreement applies. Our phone support is always free to existing customers, and we will do everything we can to get your system up and running properly again.
Our Service Organization
Multicard maintains Professional Services Staff that includes dedicated Service Dispatch (you will always get a live voice), Contract Administrators, local Field Service Technicians, Systems Engineers, and Project Managers.
In addition, we invest in keeping the latest Service Software to record your service history, manage contracts, dispatch field personnel, and keep track of our service certifications.