Multicard keeps your ID & Security Systems running smoothly with limited downtime. Our Local Field Technician Team provides onsite card printer repair, installation, and training services. Our technical experts are factory trained & certified. We stock a large inventory of parts, supplies, and accessories to meet all your ID card issuance and maintenance needs.
Maintenance Agreements
- Regular Preventative Maintenance (PM) schedule
- Labor, parts, and travel
- 4 Response Time
- Live Voice service desk and Dispatch
- Enterprise Service Software to track service history and manage contracts
- Local, onsite Field Service Technicians
- Systems Engineer Support
- Dedicated Field Operations Manager for Quality Control and Escalation
- Annual & Multi-Year Contracts available
- Alternate Time & Material Pricing available
On-site Installation & Training
- Pre-installation planning
- Unbox & Setup Equipment
- Install Software
- Configure the System
- Ensure all components are Operational
- Assist & Train on ID Card Creation
- Train users on software & hardware
- Ongoing phone support
- Remote install and training services available as an option or supplement
